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Impactful Design
01
Transforming a High-Risk Clinical Workflow
This work focused on understanding and restructuring a complex, high-risk workflow tied to ongoing treatment and care coordination. By mapping the full system—from inventory to follow-up—I identified critical gaps in visibility, ownership, and data continuity that informed future-state design and system improvements.
Service Design
Systems Thinking
UX Design
Workflow Design
Operational Design
02
Transforming a High-Risk Clinical Workflow
This work focused on understanding and restructuring a complex, high-risk workflow tied to ongoing treatment and care coordination. By mapping the full system—from inventory to follow-up—I identified critical gaps in visibility, ownership, and data continuity that informed future-state design and system improvements.
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Service Design
Design Research
Systems Design
Experience Design
UI/UX
​
03
CORAGE
Optimizing the discharge process in infants with CHD to empower caregivers and increase the likelihood of survivial in infants with CHD.
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Service Design
Design Research
Change Management
Systems Design
04
NaviGATOR
ntegrating thoughtful Design Principles to redesign platforms to increase caregiver engagement, improve efficiency in care coordination, and create a more seamless experience for clients and families.
Improving service delivery, ensuring better outcomes for caregivers and those receiving care.
​
Service Design
U/UX
Experience Design
Customer research
Strategy
Product
01
Transforming a High-Risk Clinical Workflow
This work focused on understanding and restructuring a complex, high-risk workflow tied to ongoing treatment and care coordination. By mapping the full system—from inventory to follow-up—I identified critical gaps in visibility, ownership, and data continuity that informed future-state design and system improvements.
Service Design
Systems Thinking
UX Design
Workflow Design
Operational Design
02
Transforming a High-Risk Clinical Workflow
This work focused on understanding and restructuring a complex, high-risk workflow tied to ongoing treatment and care coordination. By mapping the full system—from inventory to follow-up—I identified critical gaps in visibility, ownership, and data continuity that informed future-state design and system improvements.
​
Service Design
Design Research
Systems Design
Experience Design
UI/UX
​
03
CORAGE
Optimizing the discharge process in infants with CHD to empower caregivers and increase the likelihood of survivial in infants with CHD.
​
Service Design
Design Research
Change Management
Systems Design
04
NaviGATOR
ntegrating thoughtful Design Principles to redesign platforms to increase caregiver engagement, improve efficiency in care coordination, and create a more seamless experience for clients and families.
Improving service delivery, ensuring better outcomes for caregivers and those receiving care.
​
Service Design
U/UX
Experience Design
Customer research
Strategy
Product
Strategic Partnerships
Turning complex workflows into clear, scalable service experiences.
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