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Looking at Systems Sustainability for Medical Billing
Mapping visible interactions, backstage systems, and patient touch points,
across the billing experience.
Original Blueprint
The resulting model connects visible patient interactions with underlying patterns, structures, emotional experiences, and operational dependencies to surface opportunities for long-term improvement.
To bridge operational workflows with deeper systems dynamics, I developed a hybrid framework that combines service blueprinting, systems thinking, and Causal Layered Analysis.
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